How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP (Q318378)

• Microsoft Internet Explorer version 6 for Windows XP

• Microsoft Outlook Express, version 6.0 , for Windows XP

Q256986 Description of the Microsoft Windows Registry

SUMMARY

This article describes how to reinstall or repair Internet Explorer 6 and Outlook Express 6 in Windows XP. You must do this if you are having problems with Internet Explorer or Outlook Express because of damaged files or missing registration information.

IMPORTANT : After you use the procedures in this article, you must reinstall any updates to Windows XP again. To reinstall Windows XP updates, visit the following Microsoft Windows Update?Web site:

http://support.microsoft.com/default.aspx?scid=http://windowsupdate.microsoft.com/

MORE INFORMATION

WARNING : If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, use either of the following methods while you are logged on as an administrator.

Method 1: Reinstall or Repair Windows XP

1. Use the System File Checker tool to scan all of the protected files on your computer:
   
   
   1. Click Start , and then click Run .
      
      
   2. In the Open box, type sfc /scannow , and then click OK . Note that you may be prompted to insert the Windows XP installation CD-ROM.
      
      
2. Test to determine if the issue is resolved. If the issue is resolved, skip the remaining steps. If the issue is not resolved, continue to the next step.
   
   
3. Complete an in-place upgrade of Windows XP, a repair of Windows XP, or reinstall Windows XP.
   
   For additional information about how to complete an in-place upgrade or repair of Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:

   Q315341 How to Perform an In-Place Upgrade (Reinstallation) of Windo?s XP

Method 2: Edit the Registry and Install Internet Explorer 6

1. While you are logged on as an administrator, click Start , and then click Run .
   
   
2. In the Open box, type regedit , and then click OK .
   
   
3. Locate the appropriate registry subkey, right-click the IsInstalled (REG_DWORD) value, and then click Modify . To reinstall only the Internet Explorer 6 browser component on Windows XP, use the following registry key:
   
   

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}

   To reinstall only Outlook Express 6 on Windows XP, use the following registry key:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}

4. Change the value data from 1 to 0, and then click OK .
   
   
5. Quit Registry Editor, and then download and install Internet Explorer 6. For information about how o download and install Internet Explorer 6, visit the following Microsoft Web site:
   
   

   http://support.microsoft.com/default.aspx?scid=http://www.microsoft.com/windows/ie/default.asp

The following steps will remove any password set in the Content Advisor and allow you to reset the program to its original state

1.) Open the Registry Editor.
2.) Navigate to the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Rating.
3.) Locate and right-click the binary value named Key as shown in Figure A. Select Delete from the drop-down menu and select Yes when asked if you're sure you want to delete the value.

Figure A, no key, content advisor not set.

Figure A, Key, content advisor set.

4.) Exit the Registry Editor. You've just deleted your or?ginal Content Advisor password.
5.) Restart the computer and run Internet Explorer again.
6.) Open the Internet Options window (how you do this will depend on your particular version of IE), select the Content tab, and click Disable. When asked for a password, don't enter anything; just click OK. This will disable Content Advisor because there's no longer a password. These instructions should work for IE 3.x, 5.x, and 6.x